✦ Handmade with Love | ✦ Premium Crochet Creations | ✦ Made in India
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Frequently Asked Questions

Can I request custom sleeve lengths or pant lengths? +

Yes, definitely. Post-purchase, you can reply directly to your order confirmation email or connect with our tailoring team at bespoke@royalthreadempire.com. We offer custom adjustments for sleeve lengths, salwar heights, and lining additions at no extra cost.

What is the wash care guidelines for silk velvets? +

Due to the delicate nature of hand zari threads, silver weaving, and silk velvet layers, all our designer suits should be dry cleaned only. Avoid machine washing or hand rubbing the embroidered sections.

Do you offer Cash on Delivery (COD)? +

Yes, Cash on Delivery is supported across major cities in India for orders up to ₹25,000. An additional flat service charge of ₹100 is applied during checkout for COD transactions.

What payment methods do you accept online? +

We accept credit/debit cards (Visa, MasterCard, RuPay, Amex), Net Banking from all Indian banks, UPI payments (Google Pay, PhonePe, Paytm), and major digital wallets.

How long does delivery take for order shipments? +

For ready-to-ship catalog items, delivery takes 4-7 business days within India. If custom tailoring options are selected, please allow an additional 3-5 days for finishing adjustments and packing.

Do you ship internationally? +

Yes, we ship globally via DHL Express and FedEx. Delivery estimates range between 7-12 business days depending on location. International shipments are subject to local customs taxes/fees paid by the customer.

What is the return policy? +

We accept returns on unworn, unaltered suits within 10 days of delivery. Custom-stitched suits are eligible for structural alterations but cannot be returned for full refunds. See our returns page for more info.

How do I initiate a return or exchange? +

Write to us at returns@royalthreadempire.com with your Order ID and photo proofs of the product labels intact. We will schedule a complimentary return pickup within 48 hours.

What are the wholesale purchase requirements? +

Wholesale accounts require a minimum order quantity of 10 items. Customized catalog options and bulk textile modifications are available on larger bridal orders. Submit our wholesale partnership proposal form on the contact page.

Is my personal information secure? +

Yes, all sensitive credentials and profile details are encrypted using SSL protocols. We do not store credit card coordinates or raw passwords in localStorage databases.


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